Our refund and returns policy last’s 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable/ re-fundable items:

  • Gift cards
  • Downloadable software products
  • Memberships paid upfront * unless medical certificate is provided. These refunds would be partial, meaning only the remainder of the ‘un-used’ membership account would be refunded. Not the whole amount. The refund would only become effective from the date the certificate was provided to Quany’s Gym.
  • Memberships paid within a Direct Debit Agreement * unless debits taken in error by Quanys Gym.

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@quanysgym.com.au

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@quanysgym.com.au and return your exchange item to:

Quany’s Gym, 104 Norman St. East Brisbane, QLD 4169


Shipping returns

To return your product, you should mail your product to:

104 Norman St, East Brisbane, QLD 4169

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at: info@quanysgym.com.au for questions related to refunds and returns.